Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision report 201004965

  • Case ref:
    201004965
  • Date:
    August 2011
  • Body:
    Stirling Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    Maintenance and repair of roads

Summary
Mrs C complained that work undertaken by the council had resulted in an increase in the amount of water collecting at the rear of her property. The council visited the site and told her that they did not consider that the work carreid out had increased this. We found that the council had reasonably investigated whether an increase in the amount of water collecting had occurred and that there was no objective evidence that the amounts had in fact increased.
 

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Updated: March 13, 2018