The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Are you are interested in joining an organisation that enjoys challenge and strives for continuous improvement? We are hiring two Complaints Reviewers.
Based within our public service complaints investigations team, the successful candidate will play a key role in analysing and resolving complaints across a wide range of sectors.
Closing date: 30th October 2026 at 10am
Updated: October 15, 2026