Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Making a complaint

Use this section to research how to complain about a public service, and how SPSO looks at complaints.

The downloadable information leaflets and fact sheets explain more about our service and typical subjects such as GPs, council tax and antisocial behaviour.

Ready to make a complaint? Start your complaint today using the secure online complaints form.

Wellbeing support

We recognise the importance of accessing appropriate support during times of crisis, stress or difficulty. We have listed a range of services available for support. More information can be found here. 

 

Updated: August 18, 2026