The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your public service complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Our Scottish Welfare Fund review service and Independent National Whistleblowing Officer remain open to new cases via phone and email.
Please be assured we are doing all we can and will provide updates on our website.