Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision report 201004809

  • Case ref:
    201004809
  • Date:
    June 2011
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Upheld, action taken by body to remedy, no recommendations
  • Subject:
    education; classes

Summary
Mr C complained that he experienced unreasonable delays in accessing an art class. He had been on an education waiting list for some time without getting a place. In response to our enquiries, the SPS explained that Mr C’s name was not added to the class list when it should have been, because of human error. Instead his name had been removed from the list. Having identified this, the prison took immediate steps to resolve the problem by putting Mr C into the art class list the following day. We upheld the complaint, but did not make any recommendations as the SPS had already taken action to resolve it.

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Updated: March 13, 2018