Friday 23 October - Sunday 25 October: Technical issue

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website.  

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Decision Report 201500528

  • Case ref:
    201500528
  • Date:
    October 2015
  • Body:
    North Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    sheltered housing issues/residential homes

Summary

Mrs C complained that the council had not thoroughly investigated her concerns about the conduct of an employee. Mrs C also complained about the time taken to investigate her concerns.

While we were unable to release further information to Mrs C during the investigation, as it was protected third party information, we were able to see that the council had thoroughly investigated Mrs C's concerns. While the investigation had taken longer than anticipated, there was good reason for this and the council were actively investigating throughout that time. For these reasons, we did not uphold the complaints.

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Updated: March 13, 2018