Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 202503318

  • Case ref:
    202503318
  • Date:
    February 2026
  • Body:
    Sanctuary Cumbernauld
  • Sector:
    Housing Associations
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Mould / damp

Summary

C complained about the condition of their adult child (A)'s property. C said that the house was impossible to heat, and constantly cold and damp. Following our decision to move the case to investigation, the association offered A a new flat. C was happy with this outcome and we closed the complaint as resolved.

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Updated: February 18, 2026