When we publish our detailed investigation and decision reports, we normally identify the organisation involved. Where, however, we think that doing so could identify an individual, for example, in a small GP practice or in a complaint about school bullying, we are likely to anonymise the organisation. We also reserve the right to exempt some reports from publication, usually to prevent the possibility of someone being identified.
Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Do you name organisations in your reports?
Updated: April 20, 2018