The Scottish Commission for the Regulation of Care - This concerned the Care Commission’s handling of a complaint brought by a Mrs A against the Association, and the subsequent issues raised. It also related to the Care Commission’s formal advice to the Association that Mr B, a Care Manager for the Association, was not considered to be a ‘fit person’ to hold a management position under the terms of the Regulation of Care (Requirements as to Care Services)(Scotland) Regulations 2002 (the Regulations) (SSI 2002 114).
Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report TH0062_04
Updated: December 11, 2018