The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant raised concerns about the complaints procedure and the way in which his complaint was investigated.
Specific complaints and conclusions
The complaints which have been investigated are that:
Redress and recommendation
The Ombudsman has no recommendation to make.
Updated: December 11, 2018