The complainant raised a number of concerns in connection with his application to buy his home: that the Association took too long to complete the sale; that although the sale was dependant upon repairs being completed they too were delayed and that personal, confidential information was released to the complainant's solicitors without his prior approval
Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200500216
Updated: December 11, 2018