In May 2005 the Ombudsman accepted a complaint from a prisoner (Mr C) against the Scottish Prison Service (SPS) about his dissatisfaction with their handling of his application to transfer to an open prison. In a subsequent complaint against the SPS, Mr C complained of delay and other administrative shortcomings in the handling of his compassionate visit application by HMP Peterhead and HMP Dumfries. Both complaints were handled together and the combined investigation is the subject of this report.
Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200402258 200501168
Updated: December 11, 2018