Overview
The complaint concerned the City of Edinburgh Council (the Council)'s decision to refuse a claim for compensation for damage to a kitchen which had resulted from a leak in an upstairs neighbouring flat.
Specific complaint and conclusion
The complaint which has been investigated is that the Council's handling of a claim for compensation was flawed when work at a neighbouring flat was allegedly not carried out properly (upheld).
Redress and recommendation
The Ombudsman is satisfied that the Council's offer of an apology reinforced by a payment of £50 provided a suitable remedy to the complaint. She asks the Council to notify her when this action is implemented. Also, that they look into, and address, the reasons for the delay to ensure that these circumstances are not repeated.
The Council have accepted the Ombudsman's recommendations and will act on them accordingly.