The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
We are sorry, due to a significant and sustained increase in demand, there is a delay of up to 9 months in allocating some complaints to a Complaints Reviewer.
We are continuing to improve how we deliver our service and are working hard to ensure we have the resources we need to deal with this increase in demand. Please see more detailed information on our delays.
Thank you for your patience.
To submit your complaint to the SPSO, you can use our online complaint form or download a paper copy.
Updated: October 7, 2026