Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Patient Safety Commissioner recruitment

This vacancy is now closed.

The Office of the Patient Safety Commissioner for Scotland is a new office which is responsible for strengthening the safety and quality of healthcare. Independent of government and the NHS, the Office amplifies the voices of patients and families, identifying systemic risks and driving evidence-based improvements that make healthcare safer for all.

The Scottish Public Services Ombudsman (SPSO) are managing the recruitment of this new office.  We are pleased to advertise the below role:

Please note that the role advertised is for the Patient Safety Commissioner and not for the SPSO. 

Updated: February 6, 2026