Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Scottish Parliament opens applications for next Ombudsman

The Scottish Parliament has advertised for a new Scottish Public Services Ombudsman (SPSO), as the current term comes to an end in April 2025. 

The current Ombudsman, Rosemary Agnew, will conclude her term in April after years of dedicated service. Since her appointment, Rosemary has been instrumental in improving complaints handling processes and promoting fairness across Scotland's public services.

Applications are now open for this role, which involves providing independent oversight of public service complaints and driving improvements in service delivery. Further details, including how to apply, can be found on the Scottish Parliament's website.

Updated: December 17, 2024