Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

SPSO training course launch!

We are excited to announce the launch of our new SPSO online training courses! You can now register for the following:

Good Complaints Handling – a self-guided online course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure (MCHP) or anyone involved in complaint handling looking to develop their knowledge.

Complaints Investigation Skills – a trainer led course aimed at staff who investigate complaints at stage 2 of the Model Complaints Handling Procedure .

Visit our training page for available dates, prices, registration forms and more information on what you can expect from each course!

Updated: January 9, 2023