Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

SPSO's Vision and Values

Refreshing SPSO’s Vision and Values

Over the past year, SPSO staff have refreshed our vision statement and reviewed our values. Our staff surveys have demonstrated a clear sense of engagement, a values culture in the organisation and a shared belief that we uphold ‘core values’. However, we wanted to clearly define and promote those values, and to clearly set out in a vision statement what we want to achieve as an organisation. Through a combination of informal workshops and structured team feedback, our staff have developed the following vision and values.

Read our refreshed Vision and Values.

Updated: July 23, 2018