Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

We are hiring!

Please note this vacancy is now closed. 

Are you interested in joining an organisation that enjoys challenge and strives for continuous improvement? We are hiring a Team Assistant. 

Based in our Improvement, Standards and Engagement (ISE) team, the successful applicant will provide administrative support across all functions of the team. This includes daily management of team mailboxes, as well as support for project work across the wider team as required.

Closing date: 14:00, Friday 26 September 2025

Find out more and how to apply.

Updated: October 1, 2025