Yes. We do not normally investigate complaints if you have known about the problem for more than 12 months before complaining. We may, however, decide to look at the complaint if certain circumstances stopped you from making it earlier.
Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Is there a time limit for sending a complaint to you?
Updated: December 3, 2018