We are committed to supporting everyone who engages with us in a positive and respectful way, so we can provide the best possible level of service. Our staff have the same right to be treated with respect and dignity and we must provide a safe working environment.
In some circumstances, we may need to take action to protect our staff or our service from types of engagement that impact our ability to provide a service or affect staff wellbeing.
Our Respectful Engagement Policy explains how we will interact with people and approach these situations.