Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Finance

Find out more about our finances and current contracts.

From April 2011 the Ombudsman has new legal obligations to provide information on certain types of expenditure, and on how he/she has exercised his/her functions. Part 3 of the Public Services Reform (Scotland) Act 2010 sets out details of certain annual statements that the Ombudsman must publish. 

After the end of each financial year (1 April - 31 March), the Ombudsman must publish statements for that year on:

  • expenditure on public relations, overseas travel, hospitality and entertainment, and external consultancy
  • details of any individual payments made that are over £25,000
  • numbers of staff who receive remuneration of over £150,000

View statements of expenditure:

Contracts

Details of SPSO current contracts (PDF, 103KB)

Governance Risk and Finance Handbook (contains procurement policy)

 

Updated: May 29, 2026