Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202204012 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202208861 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202300806 | Western Isles NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202301151 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |
| 202301564 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202301849 | Fife NHS Board | Nurses / nursing care | Upheld, recommendations | April 2025 |
| 202302913 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202302915 | The City of Edinburgh Council | Complaints handling | Upheld, recommendations | April 2025 |
| 202303401 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | April 2025 |
| 202304354 | A medical practice in the Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2025 |