Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004604 The City of Edinburgh Council noise pollution Not upheld, no recommendations June 2011
201004624 Scottish Prison Service orderly room hearing Upheld, action taken by body to remedy, no recommendations June 2011
201004643 Grampian NHS Board lost property claim Resolved, action taken by body to remedy June 2011
201004809 Scottish Prison Service education; classes Upheld, action taken by body to remedy, no recommendations June 2011
201004870 Scottish Prison Service communication and records, transfer Not upheld, no recommendations June 2011
201005058 Scottish Prison Service prisoner privileges; buying goods Not upheld, no recommendations June 2011
201100008 South Lanarkshire Council refuse collection and bins; policy/administration Not upheld, no recommendations June 2011