Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004145 The City of Edinburgh Council property management; complaints handling Not upheld, no recommendations June 2011
201004170 A medical practice, Greater Glasgow and Clyde NHS Board appointments; staff attitude Complaint withdrawn June 2011
201004174 Scottish Prison Service prisoner progression Not upheld, no recommendations June 2011
201004313 Dumfries and Galloway Council social work; needs assessment Not upheld, no recommendations June 2011
201004317 West Lothian Council housing; improvements by tenants Not upheld, no recommendations June 2011
201004419 Scottish Prison Service security; control and progression; substance testing Not upheld, no recommendations June 2011
201004451 Greater Glasgow and Clyde NHS Board policy/administration; waiting lists; appointments Resolved, action taken by body to remedy June 2011
201004486 Scottish Prison Service policy/administration; access to information Upheld, recommendations June 2011
201004487 Scottish Prison Service access to behaviour related programmes Not upheld, no recommendations June 2011
201004601 North Lanarkshire Council planning; delay Upheld, action taken by body to remedy, no recommendations June 2011