Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005369 Scottish Prison Service Progression Not upheld, no recommendations July 2011
201005379 Scottish Prison Service Progression Not upheld, no recommendations July 2011
201100082 Scottish Prison Service Policy/Administration Not upheld, no recommendations July 2011
201000292 University of Aberdeen academic appeal; exam results; degree classification Some upheld, recommendations June 2011
201000434 North Lanarkshire Council development plans; consultation Not upheld, no recommendations June 2011
201000624 Weslo Housing Management neighbour problems Upheld, action taken by body to remedy, recommendations June 2011
201001207 A medical practice, Ayrshire and Arran NHS Board clinical treatment; diagnosis; failure to refer Some upheld, recommendations June 2011
201001943 Lothian NHS Board clinical treatment; diagnosis Not upheld, no recommendations June 2011
201002105 Aberdeen City Council housing; allocations; transfers and exchanges Some upheld, recommendations June 2011
201002171 Greater Glasgow and Clyde NHS Board communication; staff attitude; dignity; confidentiality Not upheld, no recommendations June 2011