Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003290 Glasgow City Council Road authority as developer, road alterations Not upheld, no recommendations July 2011
201003492 Student Awards Agency for Scotland Failure to provide information Not upheld, no recommendations July 2011
201003731 South Lanarkshire Council Applications, allocations, transfers and exchanges Some upheld, recommendations July 2011
201003734 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations July 2011
201003823 Scottish Prison Service Progression Not upheld, no recommendations July 2011
201004020 Scottish Prison Service Behaviour Related Programmes (Including Access To) Not upheld, no recommendations July 2011
201004156 A Medical Practice, Lanarkshire NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations July 2011
201004256 The Highland Council Policy/administration Not upheld, no recommendations July 2011
201004347 Scottish Court Service Delay Not upheld, recommendations July 2011
201004458 Aberdeen City Council Complaints handling Not upheld, no recommendations July 2011