Friday 23 October - Sunday 25 October: Technical issue

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to make a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website.  

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201800487 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2018
201800547 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018
201800568 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2018
201800710 West Lothian Council policy / administration Not upheld, no recommendations October 2018
201800795 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2018
201800870 Student Awards Agency for Scotland policy / administration Not upheld, no recommendations October 2018
201800927 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018
201801064 Stirling Council policy / administration Not upheld, no recommendations October 2018
201801122 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations October 2018
201801682 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2018