Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202201723 | Highland NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2024 |
| 202207499 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2024 |
| 202208175 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2024 |
| 202209212 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2024 |
| 202303356 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, recommendations | July 2024 |
| 202306836 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | July 2024 |
| 202306916 | Tayside NHS Board | Nurses / nursing care | Upheld, recommendations | July 2024 |
| 202307268 | West Lothian Health and Social Care Partnership | Kinship care | Resolved, no recommendations | July 2024 |
| 202004623 | North Ayrshire Council | Trading Standards | Not upheld, no recommendations | June 2024 |
| 202008353 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2024 |