Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005072 Lanarkshire NHS Board clinical treatment;diagnosis Upheld, recommendations December 2011
201005382 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations December 2011
201100068 Lothian NHS Board clinical treatment;diagnosis Not upheld, no recommendations December 2011
201100184 Edinburgh Napier University complaints handling No decision reached December 2011
201100264 Lothian NHS Board - Acute Division clinical treatment;diagnosis Some upheld, recommendations December 2011
201100324 Grampian NHS Board clinical treatment; diagnosis Not upheld, no recommendations December 2011
201100365 South Lanarkshire Council repairs and maintenance of housing stock (incl dampness and infestations) Upheld, recommendations December 2011
201100446 A Medical Practice, Tayside NHS Board clinical treatment; diagnosis Not upheld, recommendations December 2011
201100459 The City of Edinburgh Council building standards Not upheld, no recommendations December 2011
201100466 A Dental Practice, Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, no recommendations December 2011