Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201101139 Scottish Prison Service Legal Correspondence Not upheld, action taken by body to remedy, no recommendations November 2011
201101150 A Medical Practice, Tayside NHS Board Complaints handling Upheld, recommendations November 2011
201101169 A Medical Practice, Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations November 2011
201101175 Scottish Prison Service Transfer to Another Prison Not upheld, no recommendations November 2011
201101184 A Medical Practice, Lothian NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations November 2011
201101196 West Lothian Council Handling of application (complaints by opponents) Some upheld, recommendations November 2011
201101201 Scottish Prison Service Policy/Administration Not upheld, action taken by body to remedy, no recommendations November 2011
201101210 Fyne Homes Complaints handling Not upheld, action taken by body to remedy, no recommendations November 2011
201101257 Scottish Prison Service Education Not upheld, no recommendations November 2011
201101383 Scottish Prison Service Progression Not upheld, no recommendations November 2011