Friday 23 October - Sunday 25 October: Technical issue

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to make a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website.  

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403182 Business Stream meter reading Some upheld, recommendations October 2015
201403209 Aberdeen City Council secondary school Some upheld, recommendations October 2015
201403274 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2015
201403403 Western Isles NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2015
201403546 Fife Council handling of application (complaints by opponents) Not upheld, recommendations October 2015
201403608 Business Stream charging method / calculation Some upheld, recommendations October 2015
201403680 East Lothian Council handling of application (complaints by opponents) Some upheld, no recommendations October 2015
201403703 Lothian NHS Board nurses / nursing care Some upheld, no recommendations October 2015
201403755 South Lanarkshire Council school transport Not upheld, no recommendations October 2015
201404041 North Lanarkshire Council repairs and maintenance Some upheld, recommendations October 2015