Friday 23 October - Sunday 25 October: Technical issue

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to make a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website.  

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404117 Renfrewshire Council neighbour disputes and antisocial behaviour Not upheld, recommendations October 2015
201404325 Scottish Prison Service progression Not upheld, no recommendations October 2015
201404336 Lothian NHS Board policy / administration Some upheld, recommendations October 2015
201404404 Business Stream incorrect billing Upheld, recommendations October 2015
201404412 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2015
201404508 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Some upheld, no recommendations October 2015
201404553 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations October 2015
201404658 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations October 2015
201404693 A Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2015
201404703 Lanarkshire NHS Board nurses / nursing care Some upheld, recommendations October 2015