Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202408977 | Clear Business Water | Incorrect billing | Upheld, recommendations | December 2025 |
| 202409410 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202410876 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2025 |
| 202500555 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202308080 | Ayrshire and Arran NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | November 2025 |
| 202401074 | Scottish Prison Service | Access to medical care / treatment | Upheld, recommendations | November 2025 |
| 202401362 | Lothian NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | November 2025 |
| 202404489 | River Clyde Homes | Repairs and maintenance | Upheld, recommendations | November 2025 |
| 202405909 | Social Security Scotland | Handling of application | Upheld, recommendations | November 2025 |
| 202407263 | Aberdeenshire Health and Social Care Partnership | Carer's assessments | Some upheld, recommendations | November 2025 |