Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202304648 | Dumfries and Galloway NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2026 |
| 202404014 | The City of Edinburgh Council | Building Standards | Not upheld, no recommendations | February 2026 |
| 202405542 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2026 |
| 202405861 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2026 |
| 202408118 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | February 2026 |
| 202412006 | Tayside NHS Board | Clinical treatment / Diagnosis | Upheld, recommendations | February 2026 |
| 202412046 | Scottish Prison Service | Removal from association / segregation | Upheld, recommendations | February 2026 |
| 202500059 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | February 2026 |
| 202500322 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | February 2026 |
| 202502889 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | February 2026 |