Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202503318 | Sanctuary Cumbernauld | Mould / damp | Resolved, no recommendations | February 2026 |
| 202503645 | Clackmannanshire and Stirling Health and Social Care Partnership | Occupational therapy / assessment for equipment / adaptations | Not upheld, no recommendations | February 2026 |
| 202309413 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202311156 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202401439 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202402894 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | January 2026 |
| 202403721 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202403956 | Lothian NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | January 2026 |
| 202404449 | Lothian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2026 |
| 202410343 | Scottish Ambulance Service | Failure to send ambulance / delay in sending ambulance | Upheld, recommendations | January 2026 |