Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202506409 | East Ayrshire Health and Social Care Partnership | Assessments / self-directed support | Upheld, recommendations | August 2026 |
| 202514145 | University of Edinburgh | Grants / allowances / bursaries | Resolved, no recommendations | August 2026 |
| 202403102 | Fife NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | July 2026 |
| 202406700 | Lothian NHS Board - Acute Services Division | Consent to treatment | Some upheld, recommendations | July 2026 |
| 202407000 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Admission / discharge / transfer procedures | Some upheld, recommendations | July 2026 |
| 202409049 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment | Some upheld, recommendations | July 2026 |
| 202500144 | Tayside NHS Board | Clinical treatment | Upheld, recommendations | July 2026 |
| 202311847 | Borders NHS Board | Diagnosis | Not upheld, no recommendations | June 2026 |
| 202406685 | Golden Jubilee National Hospital | Clinical treatment | Upheld, recommendations | June 2026 |
| 202407182 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | June 2026 |