Friday 23 October - Sunday 25 October: Technical issue

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to make a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website.  

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201507769 The City of Edinburgh Council statutory notices Upheld, recommendations January 2017
201507790 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations January 2017
201507796 A Pharmacy in the Lanarkshire NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations January 2017
201507816 Crown Office and Procurator Fiscal Service communication staff attitude and confidentiality Not upheld, no recommendations January 2017
201507862 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201507894 Scottish Prison Service progression Some upheld, recommendations January 2017
201507926 Fife NHS Board policy / administration Not upheld, no recommendations January 2017
201507958 An Opticians in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, recommendations January 2017
201507990 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201508015 Glasgow City Council parking Some upheld, recommendations January 2017