Friday 23 October - Sunday 25 October: Technical issue
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to make a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508517 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508595 | Lothian NHS Board | nurses / nursing care | Not upheld, recommendations | January 2017 |
| 201508604 | Scottish Prison Service | work (in prison) | Upheld, no recommendations | January 2017 |
| 201508624 | Scottish Borders Council | conservation areas, listed buildings, tree preservation orders | Upheld, recommendations | January 2017 |
| 201508631 | Fife Council | handling of application (complaints by opponents) | Upheld, recommendations | January 2017 |
| 201508685 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2017 |
| 201508703 | A Medical Practice in the Western Isles NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508793 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2017 |
| 201508815 | Scottish Prison Service | removal from association/segregation | Upheld, recommendations | January 2017 |
| 201508816 | Shettleston Housing Association Ltd | policy/administration | Not upheld, no recommendations | January 2017 |